View Full Version : AQuatronica Lock up
My unit has suddenly locked up (no buttons work) not sure whats going on. I updated software ages ago and its been fine up until now.
I have tried removing the battery to reset it but that had no effect.
Any ideas/suggestions appreciated.
Oh dear - similar thing happened to me last week - controller went blank.
I would PM Wavey on here - or give ITC a phone (where he is baased) as they are the official distributor/support for the UK. My kit needed to be sent back but was back with me very quickly.
The Reef Master
18-03-07, 18:34
um how many now ????????????????:( :( :(
um how many now ????????????????:( :( :(
lots it seems ...although my EU model is still going strong ;)
instantsquid
18-03-07, 18:59
My genuine UK model is also working perfectly ;)
My genuine UK model is also working perfectly ;)
Only a matter of time it seems though ;)
Only a matter of time it seems though ;)
Over 12 months on my UK one:p
um how many now ????????????????:( :( :(
Also be interesting to "hear" how many of these alleged faulty units are in fact nothing of the sort once they are returned back to the supplier.
Yes - I've tried all the obvious stuff:
Pulled cable out and left for one hour to go blank - no luck..
Pulled each plug & connector off the bar one by one reset - no luck..
Took battery out of controller - no luck..
This all after changing a router to try and get the ethernet module working remotely, still not achieved that!!
instantsquid
18-03-07, 19:40
Only a matter of time it seems though ;)
Why should mine be any more likely to fail than a EU one? Sorry if I'm missing something here.
Put me off BIG TIME ever buying one. I don't think ive ever come accross a bit of kit that gets such a poor showing :eek:
Poor showing, lol.
How many are down to user error?
Everyone posts about a problem then others jump on the bandwagon.
yet no one deals with the facts and another supplier gets a slagging on UR.
Tell me the facts then, i'm all ears
Facts.
In the UK just short of 500 Aquatronica base units have been sold via the UK distributor.
Out of this figure 10% have been returned as "faulty" back to the manufacturer.
On investigation by the manufacturer 90% of units are re set and found to have no faults.
So the reality is, a few have gone wrong, but not as many as some on here would have you believe with statements such as "how many now" etc etc.
Lets also not forget that everyone who has purchased one from a UK shop also has had the unit replaced under warranty normally very quickly within a few days. Which in this day and age is very rare.
Tell me the facts then, i'm all ears
Figures below.
But i guess they are not of interest to most who seem intent on supplier bashing without bothering to have any evidence to back up the misleading threads / posts.
How do you know all this?
instantsquid
18-03-07, 20:00
Totally agree with jobr - I've had a couple of issues in the 12 months I've owned my Aquatronica. One required a replacement part which was sent out by the distributor very quickly. The other was simply a case of resetting the unit after I upgraded the firmware. Of course people are going to post on here when they have an issue with the unit - the UK distributor frequents this board.
How do you know all this?
Is that relevant?
it's hardly like i just sat down and made them up is it?
before anyone starts to question my integrity it's because a few weeks ago i asked the question of the ITC guys.
Not a dig at you Publican but i find it very strange how people on UR have a habit of supplier bashing when they don't know the facts.
fish_r_friends_bruce
18-03-07, 20:03
people on UR have a habit of supplier bashing when they don't know the facts.
Now that sounds familiar :laugh:
Before this heads completely off topic I suggest the original poster drops Wavey a PM or contacts the shop tomorrow where the unit was purchased from.
The unit will then be sorted for you under warranty assuming it is a UK model.
The Reef Master
18-03-07, 20:09
Also be interesting to "hear" how many of these alleged faulty units are in fact nothing of the sort once they are returned back to the supplier.
mine was exchanged for a new one,so thats one for sure.
Same supplier, offering freebies to UR's membership.
No doubt when someone tips 10 times the dose in to their tank from the free bottle given to them they will want a complete new set up from the supplier because they didn't read the instructions properly:(:whistling:
http://www.ultimatereef.net/forums/showthread.php?t=204029
mine was exchanged for a new one,so thats one for sure.
And how do you come to that conclusion?
To ensure minimal distruption to the hobbyist a replacement unit is sent out before the returned unit is checked.
Didn't your's come from CGA?
instantsquid
18-03-07, 20:12
lol - reminds of the time a UR member was offered an Aquatronica totally free of charge to make up his own mind about it, after shooting his mouth off about how bad it was with nothing to back it up. And what does he do? Asks if the supplier will reimburse him for any livestock that dies as a result! FFS take a bit of responsibility for your own tank! :laugh:
The Reef Master
18-03-07, 20:14
And how do you come to that conclusion?
To ensure minimal distruption to the hobbyist a replacement unit is sent out before the returned unit is checked.
Didn't your's come from CGA?
Ian told me it would be tested first as it may of been the plugbar at fault ,but as I only got the control unit back ,it was the control panel that was faulty,but I MUST ALSO SAY THAT IT HAS WORKED PERFECTLY EVER SINCE !!!!!!!!!!!!!!
So there you go I have mentioned the good bit as well as the bad.
And yes it did come from CGA ,excellent service from CGA and Ian .
lol - reminds of the time a UR member was offered an Aquatronica totally free of charge to make up his own mind about it, after shooting his mouth off about how bad it was with nothing to back it up. And what does he do? Asks if the supplier will reimburse him for any livestock that dies as a result! FFS take a bit of responsibility for your own tank! :laugh:
That was comedy legend, that thread should be preserved:)
Ian at ITC was very helpful, tried a few things but no joy - I have returned and they will provide a replacement.
Jobr I am in complete agreement with you on the previous posts, but I would go a bit further to say that these negative Aquatronica posts seem to be an almost coordinated attack against the company. While you are correct in the small figure of controllers that have actually gone bad, DavidJ's problem should not be dismissed as user error just yet.
Also be interesting to "hear" how many of these alleged faulty units are in fact nothing of the sort once they are returned back to the supplier.
an almost coordinated attack against the company.
lol....."almost" coordinated, is that like "nearly on time" or "not far from accurate"
The Reef Master
19-03-07, 19:33
Jobr I am in complete agreement with you on the previous posts, but I would go a bit further to say that these negative Aquatronica posts seem to be an almost coordinated attack against the company. While you are correct in the small figure of controllers that have actually gone bad, DavidJ's problem should not be dismissed as user error just yet.
Mine was also proved to be a fault and not user error as previously said.
The Reef Master
19-03-07, 19:36
Mine was also proved to be a fault and not user error as previously said.
I don't think any of us are attacking the company,we just get a bit frustrated when it doesn't do what it says on the tin !!!!!
But one thing is for sure Ian is excellent ar replacing any item that seams to have suffered a malfunction,very pleased with my tronica now .:thumbsup:
Mine was also proved to be a fault and not user error as previously said.
Don't intend on getting in to another pointless discussion as the main thing is you are happy now, suffice to say I heard your returned unit was re set and found to be ok.
I have had the faulty one replaced now, however problems continue. I will keep you posted.
The Reef Master
25-03-07, 15:11
Don't intend on getting in to another pointless discussion as the main thing is you are happy now, suffice to say I heard your returned unit was re set and found to be ok.
Oh right thats interesting ,why couldn't I get it to work then,I don't think I'm stupid when it comes to these sort of things .
Maybe we are not all as clever as you mate .:whistling: :whistling:
Oh right thats interesting ,why couldn't I get it to work then,I don't think I'm stupid when it comes to these sort of things .
Maybe we are not all as clever as you mate .:whistling: :whistling:
Nothing to do with being clever.:mad:
The Reef Master
25-03-07, 16:04
Nothing to do with being clever.:mad:
Ok then please explain why Ian asked me to send my unit back rather than just go through the reset feature as you say,then I could have reset it myself ?
I'm not having a go mate ,I am just a bit confused as to why I could not get it to come back on line only to be told by yourself that my unit was just reset and then worked fine,surely if it is as simple as just a reset then it would be far less hasle for the supplier and the purchaser to just sort out via the phone of email ,rather than sending the unit back each time ?
I am neither the retailer or the supplier so can't comment on your question.
What i do know is that many of these supposed faulty units (as claimed by the owners) don't infact turn out that way.
Too many people are far to quick to blame the supplier and product when the truth is actually quite different.
The Reef Master
25-03-07, 16:38
:) I am neither the retailer or the supplier so can't comment on your question.
What i do know is that many of these supposed faulty units (as claimed by the owners) don't infact turn out that way.
Too many people are far to quick to blame the supplier and product when the truth is actually quite different.
I agree with you ,but maybe if the Manafacturer explained to you what the problem could be and how to remedy that problem then the consumer wouldn't jump to conclusions ?:)
simon garratt
25-03-07, 16:38
Ok, lets calm it down folks..
Suffice to say... If you havent 'actually' owned/own one of these units..then please keep opinions both respectfull, and 'considerd'...
single line, snotty or sarcastic statements dont do anybody any favours....apart from to make the poster look like a pillock on a personnal vendetta....
This applies to any product..
This board represents a 'very' small proportion of the overal units sold usually. so bares little if any relation to the overal relyability of any unit sold in the big scheme of things...
And as stated by JobR....there is no way for anybody here to tell wether the fault is user error or product malfunction..Thats for the manufacturer to decide...
...............
Keep it polite, and keep it sensible please..
si.
The Reef Master
25-03-07, 16:51
Ok, lets calm it down folks..
Suffice to say... If you havent 'actually' owned/own one of these units..then please keep opinions both respectfull, and 'considerd'...
single line, snotty or sarcastic statements dont do anybody any favours....apart from to make the poster look like a pillock on a personnal vendetta....
This applies to any product..
This board represents a 'very' small proportion of the overal units sold usually. so bares little if any relation to the overal relyability of any unit sold in the big scheme of things...
And as stated by JobR....there is no way for anybody here to tell wether the fault is user error or product malfunction..Thats for the manufacturer to decide...
...............
Keep it polite, and keep it sensible please..
si.
No problem here Si
I am just interested in what the fault was with my unit,as Jobr has just told me mine was reset and then worked ,how come he knows this yet no body has told me .
I am sure other Aquatronica customers would also like to know how to remedy the faults them selves this would save a lot of these problems.
Just my opinion no intention in upsetting anyone.:D
simon garratt
25-03-07, 17:12
No problem. and i see you point...
Just asking people to remain sensible rather than ruining a thread.
Regards
si.
The Reef Master
25-03-07, 17:15
No problem. and i see you point...
Just asking people to remain sensible rather than ruining a thread.
Regards
si.
No problem Si ,I will say no more on the subject ,hope the guy gets his sorted.:)
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