View Full Version : Aquatronica Software Update Available
instantsquid
30-03-07, 14:10
Aquatronica would like to inform its customers that new updates are available for the Aquarium Controller System, specifically the updates are for the Aquarium Controller, Ethernet module, and PC software.
Since these updates contain numerous improvements, we suggest that everyone performs these updates.
The new versions are:
Firmware v. 3.11 for the Aquarium Controller
- Corrects a few "minor bugs"
Firmware v. 2.0 for the Ethernet module (ACQ225)
- Corrects a few "bugs" which should improve compatibility with numerous Router models, and in the SMTP server set-up
- Implements the new periodic status e-mail function
PC software v. 5.6
- Manages the periodic status e-mail option
- Improves SMTP server set-up
Best regards
Aquatronica
I'll be upgrading later.
ian,
I have never upgraded my software due to other peoples problems, has any of there issues been addressed, last thing i want to do is get my controller locked up or find the plug bar does not work?:D
instantsquid
30-03-07, 14:34
Any of which issues?
As far as I can ascertain, most of the problems people have had (myself included) when upgrading the software, come down to an unreliable connection between the controller and PC.
If you've got a nice reliable connection between your PC and the controller, the upgrade should work fine.
there have been some issues after upgrading that people have not had there plug bars working without a load of unplugging and plugging back in, was this down to them doing something wrong or a software issue, i am from the "if it aint broke dont fix it". :)
has any of there issues been addressed
Sorry Arrows, you need to be specific and specify what issues. I don't know what you mean and I am sure others won't either.
Dave
there have been some issues after upgrading that people have not had there plug bars working without a load of unplugging and plugging back in, was this down to them doing something wrong or a software issue, i am from the "if it aint broke dont fix it". :)
You right if you don't want any of the new features and your system is working perfectly then there is no need to change.
I have upgrade every release and haven't had any problems.
In software development, quite commonly a bug fix can introduce further bugs. But if it's serious enough, I am sure Aquatronica will issue a patch to that release.
Dave
I was shocked that this release came out as soon as it did. There was an issue with the Beta version up to two days ago that I dont think was resolved. After doing the update to the Ethernet module it could no longer connect to the AQ. It might have been just 1 Beta testers bad luck or a general issue. If I was you I would wait a few days to see if this is a real issue or has been fixed.
stevew@reefdreams
30-03-07, 17:43
I was shocked that this release came out as soon as it did. There was an issue with the Beta version up to two days ago that I dont think was resolved. After doing the update to the Ethernet module it could no longer connect to the AQ. It might have been just 1 Beta testers bad luck or a general issue. If I was you I would wait a few days to see if this is a real issue or has been fixed.
The upgrade went fine, however I can confirm that this is still an issue in the released version :(
So if you are currently using the web module I wouldn't upgrade just yet, but the rest of the system is running great and with the improvements they have made to the web module...that would run great as well - if it could connect.
Steve
I can't connect to the website since upgrading to a router :( I've tried opening port 21 as suggested on here but its made no difference :(
Cheers Shelton.
Shultz whats your email, I can email you the file if your email account excepts 5mb files.
Although I highly suggest you dont instal this file yet
Ya know it just boggles my mind that they released this version without clearing up this issue. I assume your getting the Red screen thats flashing cannot connect to controller.
The upgrade went fine, however I can confirm that this is still an issue in the released version :(
So if you are currently using the web module I wouldn't upgrade just yet, but the rest of the system is running great and with the improvements they have made to the web module...that would run great as well - if it could connect.
Steve
instantsquid
30-03-07, 20:19
I'll be upgrading later.
You know on second thoughts, I don't think I will. This is unbelievable - the one issue I've been waiting for them to fix (Ethernet Module compatibility with wider range of routers) and they've managed to release a version which actually disables the Ethernet Module! :surprise:
Are Aquatronica aware of this issue? :banghead:
the list of issues increases and still no fixes for previous problems, i am glad i have not jumped on the upgrades as yet.
Hmmmmmmmm, perhaps I'll wait then! :)
Cheers Shelton.
Ian I am at a loss for words on this one. I keep wondering if there is something that I am not getting. How could they make this mistake, it just does not seem possible.
You know on second thoughts, I don't think I will. This is unbelievable - the one issue I've been waiting for them to fix (Ethernet Module compatibility with wider range of routers) and they've managed to release a version which actually disables the Ethernet Module! :surprise:
Are Aquatronica aware of this issue? :banghead:
the list of issues increases and still no fixes for previous problems, i am glad i have not jumped on the upgrades as yet.
What list of issues.
Can you put up this list please so we can all see it?
Done my update this afternoon, all ok, but I don't have the ethernet connected up.
What list of issues.
Can you put up this list please so we can all see it?
Screen display fails to work correctly
Plug bar does not work
Low Ethernet Module compatibility
Disables the Ethernet Module
Temp probes stops working
PH probe stops working
Screen display fails to work correctly
Plug bar does not work
Low Ethernet Module compatibility
Disables the Ethernet Module
Temp probes stops working
PH probe stops working
Absolute tosh.
There is a problem with ethernet, nothing else.
stevew@reefdreams
30-03-07, 21:02
the list of issues increases and still no fixes for previous problems, i am glad i have not jumped on the upgrades as yet.
That is simply untrue, I haven't had time to explore the whole of the update (the installation of which worked flawlessly). Changes that I and others suggested have certainly been made, but there is still an issue with the Red screen on the web module.
Releasing software on a Friday when there will be no support till Monday is suicide, I thought they had learnt from last time when they released on a bank holiday weekend. :confused:
Steve
Absolute tosh.
There is a problem with ethernet, nothing else.
Do a search on this site and you see people with problems with there units,
http://www.ultimatereef.net/forums/showthread.php?t=204197&highlight=aquatronica
then visit here,
http://www.reefcentral.com/forums/forumdisplay.php?forumid=450
Where you see other people with problems,
now you would have thought that updates would address some of these problems.
That is simply untrue, I haven't had time to explore the whole of the update (the installation of which worked flawlessly). Changes that I and others suggested have certainly been made, but there is still an issue with the Red screen on the web module.
Releasing software on a Friday when there will be no support till Monday is suicide, I thought they had learnt from last time when they released on a bank holiday weekend. :confused:
Steve
Steve,
So what was the problem with the last release then as you mention releasing it on a Firday as being a problem, if it was fail safe they could release it any time they wanted?
Arrows people like you shouldn't be allowed to post on the internet.
And the supplier should do something about you. You are making allegations of issues that are complete fabrication on your part with no supporting evidence.
You have never updated your controller, so how can you comment.
You spent the last 10 mins searching for isolated threads showing "issues", you were not there so can't comment on them.
Was it user error?
I must be very lucky to have the only unit and plugbars that update correctly.
You have nothing to support these claims of issues that you have made several times now on this thread and you still can't substantiate them.
If you don't not what you are talking about don't post in the thread.
Jobr,
What i have down is read other people problems before and after updates, now i am not saying that all updates cause problems, what i am saying is that usually updates will in some way try to bug fixes people problems, i am yet to see any evidence that any bug fixes have been released as an update, please correct me if you can as i would be pleased to read about them.
In this thread alone soneone else has commited on how the update loses the Ethernet Module, now are you saying this is untrue and they are mistaken?
And the supplier should do something about you. You are making allegations of issues that are complete fabrication on your part with no supporting evidence.
Ask Ian to give me a call i have spoken to him on the phone about certain issues, i have no problem in having a discussion about these issues i have raised, making threats like this does not help them and i am sure they would welcome you to keep this sort of threat to yourself, they are quite capable of supporting there own corner in a constructive mannor.
I can now confirm that it's a bad idea to update.
One guy in the UK decided to go ahead with the update and now he cannot use his Ethernet module. That's now two for two.
If you don't have an Ethernet module the Only thing this update does for you is to fix the Save and Restore function. So it's your choice if you want to do the update.
If you have an Ethernet then don't upgrade, your Ethernet will most likely be DOA afterwards.
A quote from another member from another board, an update causes a problem.:confused:
And the supplier should do something about you. You are making allegations of issues that are complete fabrication on your part with no supporting evidence.
Ask Ian to give me a call i have spoken to him on the phone about certain issues, i have no problem in having a discussion about these issues i have raised, making threats like this does not help them and i am sure they would welcome you to keep this sort of threat to yourself, they are quite capable of supporting there own corner in a constructive mannor.
Why would I ask anyone to call you.
Fact. You have made repeated allegations of issues with this product in this thread.
Fact You can't back them up, hence shut up.
Threats, what garbage are you spouting now, where have i issued a threat, oh its another figment of your overactive imagination.
You haven't contributed anything to this thread except lies.
I can now confirm that it's a bad idea to update.
One guy in the UK decided to go ahead with the update and now he cannot use his Ethernet module. That's now two for two.
If you don't have an Ethernet module the Only thing this update does for you is to fix the Save and Restore function. So it's your choice if you want to do the update.
If you have an Ethernet then don't upgrade, your Ethernet will most likely be DOA afterwards.
A quote from another member from another board, an update causes a problem.:confused:
What part of there is an issue with the Ethernet don't you get? Which if you read the thread from Ian they know about in Italy, he was clearly hoping it had of been fixed in this update but unfortunately it hasn't.
Installed fine for me, no probs.
haven't tested the ethernet module but then it was working 100% for me anyway.
Why would I ask anyone to call you.
Fact. You have made repeated allegations of issues with this product in this thread.
Fact You can't back them up, hence shut up.
Threats, what garbage are you spouting now, where have i issued a threat, oh its another figment of your overactive imagination.
You haven't contributed anything to this thread except lies.
Fact: The supplier should do something about you, is that not a threat?
Fact: I have backed it up by showing other people are having problems.
Fact: Just cause yours works fine does not mean everyone else controler works fine, what do you suggest we all do updates without any reserach, by some people trying it first it means others can make a sensiable decision if it is right or not right for them to update.
oh and jobr and arrows, please take a step back, reasses or I will close an important thread.
Jobr,
I have made my point and you yours shall we agree to say we have both said our points of view they may not agree but thats life, you go ahead and do your updates wheres others will chose not to. :)
that one slipped through...no more warnings
arrows as per my last pm.
You have my number, I am quite happy to talk you through the process in the morning.
Then you can post on here and tell everyone how wonderful it is ;)
stevew@reefdreams
30-03-07, 21:53
Let's just deal with facts....
Save/Restore is now fixed
SMTP settings allow you to specify the domain (important for certain ISPs)
Connection Port is now user definable
and many other changes I haven't found yet.
If you haven't got an ethernet module then there is absolutely no reason to not upgrade. I'm sure they will resolve the Ethernet connection problem asap.
arrows as per my last pm.
You have my number, I am quite happy to talk you through the process in the morning.
Then you can post on here and tell everyone how wonderful it is ;)
No problem i thank you for you advice and support on this issue and any other you can help me with in the future., i look forward to supporting you on this issue and will of course call if i run into trouble, thank you for your kind jesture of support.
Craigg, i am sorry we got carried away, we always play nicely and i have no personal problem with Jobr or anyone else that uses this board, i hope its the same with everyone else to me.
Arrows you are quoting my post and I don't see how it relates to all the other things you are saying. I was stating that the new Ver 5.6 will mess up your Ethernet module and that is all. You are talking about a whole host of Aquatronica problems that I agree with Jobr are simply NOT TRUE. Don't talk about faulty pH and Temp probes etc it's not true. You may be able to come up with one or two isolated problems in just about every area but that is true for any electronic device. It does not mean that it's some sort of factory defect and you should not imply that it does.
I can now confirm that it's a bad idea to update.
One guy in the UK decided to go ahead with the update and now he cannot use his Ethernet module. That's now two for two.
If you don't have an Ethernet module the Only thing this update does for you is to fix the Save and Restore function. So it's your choice if you want to do the update.
If you have an Ethernet then don't upgrade, your Ethernet will most likely be DOA afterwards.
A quote from another member from another board, an update causes a problem.:confused:
sorry i am not as requested by craigg going to comment, me a jobr have had pm and discussed this in private, i respect your views but will not now be drawn into another discussion on this matter sorry.:)
wow, I seriously respect those of you that have invested in a virgin product that is incapable of delivering to the spec that it is advertised . Your endurance will hopefully be valuable to 'later adopters', once you have tested the system for the manufacturer. It's great to know that there a is great base of beta testers in the UK with whom a new product launch can be tested at the consumers cost. I sincerley hope that you have all recieved the unit at a free (or substantially reduced) cost, as per SOME of the positive posters. If only all businesses could work in such an unregulated market with so many gullible players. It' a wonder that micro** didn't see this niche, but's seeing as it's tiny it's understandable.
all the same, you are doing the manufacturer a HUGE favour, please ensure that you recieve appropiate compensation when/if somethings goes pete tong. On the plus side, they appear to realise the situation and offer excellent customer service. On Balance it seems a reasonable approach, if you have an issue, post the issue, deal with the manufacturer, and post the outcome, everyone is then a winner!
Reef bloke
31-03-07, 02:18
Dont know about Pete Tong but this threads going that way.
Closed.
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